A little housekeeping before you place your order. 💗

Please review your products, shades, variants, quantities and delivery details carefully before placing your order.

Once an order has been confirmed, it is considered final and cannot be cancelled or modified once it has been processed for dispatch.

We may contact you to confirm your order or delivery details before dispatch.

Orders are subject to product availability. In the rare event that an item becomes unavailable, we’ll contact you and discuss the available options.

Please provide a valid and active phone number and complete delivery address when placing your order. This helps us and our courier deliver your parcel smoothly.

We currently offer the following payment options:

Full advance payment

Pay your complete order amount in advance at checkout.

Partial advance payment

A Rs. 1,000 advance payment is required to confirm your order.

This amount is not an additional fee — it is deducted from your final order total.

The remaining balance can be paid when your parcel is delivered.

We deliver across Pakistan 🇵🇰

Orders are generally delivered within 2–5 working days (after payment completion).

Delivery times may vary depending on your location, courier operations, weather, public holidays or circumstances beyond our control.

You will receive your tracking information once your order has been dispatched.

Please keep your phone available around the expected delivery time, as the courier may contact you.

A quick note about partial payment (COD) parcels

Courier riders are generally not authorized to open parcels before payment. Please do not ask the courier to open or inspect your parcel before completing the required payment.

If there is an issue with your order, we’re always here to help you through our customer-support process.

We strongly recommend recording a clear, continuous unboxing video when opening your parcel.

Make sure the video:

• Shows the parcel from the outside before opening
• Clearly shows the parcel seal/package being opened
• Shows all items received
• Is recorded in one continuous video without cuts

This helps us properly investigate claims involving missing, damaged, incorrect or tampered products.

Why do we ask for an unboxing video?

It’s simply there to protect you and us. 💗

It gives us a clear record of the condition and contents of the parcel when it was received and makes resolving any issue much easier.

We offer a 7-day return window for eligible products.

However, due to hygiene and safety considerations, opened, used, tested or swatched makeup and skincare products cannot be returned or exchanged unless the product was received damaged, defective or incorrect.

Eligible issues may include:

• You received the wrong product
• An item is missing from your order
• A product arrived damaged
• The product received is materially different from what was ordered

Please contact us within 24–48 hours of receiving your parcel if you notice an issue.

An unboxing video may be required to process claims relating to missing, damaged or incorrect items.

Exchange of items can only be processed once you have sent them back to us and we have investigated and approved that it is in the same condition as it was originally sent to you. Once it is approved, we will get back to you and process your exchange.

We stock a variety of products, including beauty, skincare, jewellery and lifestyle items.

Some products may occasionally be available at reduced prices because of factors such as:

• Older packaging
• Packaging imperfections
• Discontinued lines
• Clearance or surplus stock
• Minor cosmetic imperfections that do not affect the product itself

Where a product has a known condition or packaging difference, we aim to mention it clearly in the product description.

Please read the product description carefully before placing your order.

We do our best to display products and shades as accurately as possible.

However, colours can appear slightly different depending on:

• Your screen/display settings
• Lighting
• Photography
• Individual skin tone and undertone

Choosing the correct shade, colour, size or variant is ultimately the customer’s responsibility.

Everyone’s skin is different.

While we aim to provide genuine and properly described products, we cannot guarantee that a particular cosmetic or skincare product will suit every individual’s skin type or sensitivity.

Please check the product description and ingredient information where available and consider performing a patch test before using a new product.

Budget Box PK cannot be held responsible for reactions resulting from individual sensitivities, allergies, improper use or failure to follow the product’s instructions.

If you have known allergies or specific skin concerns, please consult a qualified professional before introducing a new product into your routine.

At Budget Box PK, we take authenticity seriously.

We’ve been in business for 7+ years, and many of our customers have been shopping with us regularly for years.

We carefully source our products and aim to provide accurate information about every item listed on our website.

If you have a genuine concern regarding the authenticity or condition of a product you’ve received, please contact us with your order details so we can look into it.

From time to time, we may offer:

• Discounts
• Promotional offers
• Bundle deals
• Free gifts
• Limited-time campaigns

Promotions may have their own terms, expiry dates, product exclusions or minimum-spend requirements.

Free gifts are subject to availability and may vary from order to order.

We genuinely value our customers and always aim to communicate with kindness and respect.

Our team will always do its best to help resolve genuine concerns fairly and professionally.

We ask that customers extend the same courtesy to our team and courier partners.

Abusive, threatening or inappropriate behaviour may result in communication or ordering restrictions.

Your privacy matters to us.

Information provided during the ordering process — including your name, contact number, delivery address and order details — is used to process, confirm and deliver your order and to provide customer support.

We may also use your information for relevant updates, such as order confirmations, delivery notifications or promotional communications where applicable.

We do not sell your personal information to third parties.

We may occasionally update these Terms & Conditions to reflect changes to our services, policies or business practices.

Any updated version will be published on this page.

We recommend checking this page from time to time for the latest information.